Prize Pick Up

If you are a lucky winner, a member of our Promotions team will notify you via e-mail on how we will distribute your prize. 

If you are picking up your prize, follow the steps below:

  • You MUST have a confirmed appointment with Promotions in order to pick up at our offices. Please reply to the e-mail sent to you or give us a call at (415) 546-8300 to arrange.
  • If your tickets are “Will-Call” or “Guest List” that means you will pick up your tickets at the event, not at our offices.
  1. Call our main line at (415) 546-8300 to confirm we are open.
    • Office pick-up hours are from 11am to 4pm, Monday through Friday.
    • We are closed on weekends and holidays.
  2. Make sure you bring a valid photo ID with you.
    • If you are picking up for someone, please contact the promotions department first at (415) 546-8300 for special instructions.
  3. Visit our location
  4. Check in at the security desk Show your valid photo ID and check in.
  5. Speak to our receptionist to fill out a form so we know what prize you are picking up.
  6. Promotions will confirm your information and hand over your prize!


We appreciate you listening and we hope you enjoy your prize!